Shipping policy

Shipping Policy

Last Updated: June 30, 2026

Thank you for shopping with us. We are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order, you agree to the terms outlined below.

1. Order Processing

  • All orders are processed within 1–2 business days after your order has been confirmed.

  • Orders placed on weekends or public holidays will be processed on the next available business day.

  • During high-demand periods, sales events, or holidays, order processing may take additional time.

  • Once your order has been processed, you will receive a shipping confirmation.

2. Shipping Destinations

We currently ship to the locations listed on our website at checkout.

If shipping is not available to your location, please contact our customer support before placing an order.

3. Estimated Delivery Time

Estimated delivery times are as follows:

Domestic Orders

  • Major Cities: 2–5 Business Days

  • Other Cities and Towns: 3–7 Business Days

  • Remote Areas: 5–10 Business Days

International Orders (If Available)

  • Estimated delivery: 7–21 Business Days

  • Delivery times may vary depending on customs clearance, destination country, and local courier services.

Please note that delivery times are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges are calculated during checkout based on:

  • Delivery location

  • Order weight

  • Package size

  • Shipping method selected

We may occasionally offer:

  • Free Shipping Promotions

  • Discounted Shipping

  • Seasonal Shipping Offers

These promotions may change or end without prior notice.

5. Order Tracking

Once your order has been shipped:

  • You will receive a shipping confirmation email or SMS.

  • A tracking number will be provided whenever available.

  • Customers can monitor shipment progress using the tracking information.

6. Delivery Attempts

Courier companies may attempt delivery more than once.

If delivery cannot be completed because:

  • The customer is unavailable,

  • The shipping address is incorrect,

  • The phone number is unreachable,

the package may be returned to us.

Additional shipping charges may apply for reshipping.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect information causes:

  • Delivery delays,

  • Failed deliveries,

  • Returned shipments,

the customer may be responsible for any additional shipping costs.

8. Cash on Delivery (COD)

For Cash on Delivery orders:

  • Payment must be made in full upon delivery.

  • Customers should ensure someone is available to receive the package.

  • Refusal to accept confirmed COD orders without a valid reason may result in restrictions on future COD purchases.

9. Delayed Shipments

While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Courier service disruptions

  • Customs inspections

  • Natural disasters

  • Government restrictions

  • High shipping volumes

We appreciate your patience and understanding in such cases.

10. Lost Packages

If your package appears to be lost:

  • Contact us within 7 days of the expected delivery date.

  • We will investigate the shipment with the courier company.

  • If confirmed lost, we will determine an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

11. Damaged Packages

If your package arrives damaged:

Please contact us within 48 hours of delivery.

Include:

  • Your Order Number

  • Clear photos of the damaged package

  • Photos of the damaged product

  • A brief explanation of the issue

We will review your claim and provide an appropriate solution.

12. Partial Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.

You will not be charged additional shipping fees for partial shipments unless stated otherwise.

13. Customs Duties and Taxes (International Orders)

International customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT or GST

  • Customs clearance fees

These charges are determined by the destination country's customs authorities and are not included in the product price or shipping charges unless otherwise stated.

14. Delivery Address Changes

If you need to change your shipping address:

  • Contact us immediately after placing your order.

  • Address changes may not be possible once the order has been processed or shipped.

15. Undeliverable Orders

Orders returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refused delivery

may require additional shipping charges before being shipped again.

Refunds for undeliverable orders may exclude shipping fees.

16. Shipping Restrictions

Certain products may not be available for shipment to specific locations due to:

  • Legal restrictions

  • Carrier limitations

  • Product availability

We reserve the right to cancel such orders and issue a refund where applicable.

17. Contact Information

If you have any questions regarding shipping, delivery, tracking, or your order status, please contact our customer support through our official email address or the Contact Us page on our website.

Our team will make every effort to respond as quickly as possible and assist you with your inquiry.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.