Refund policy

Return & Refund Policy

Last Updated: June 30, 2026

Thank you for shopping with us. We value your satisfaction and strive to provide high-quality products. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged upon delivery.

  • You received the wrong item.

  • The product has a manufacturing defect.

  • The item is unused, unworn, and in its original packaging with all tags attached.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or damaged items caused by the customer.

  • Products without original packaging or tags.

  • Customized or personalized products.

  • Clearance, sale, or discounted items (unless defective).

  • Gift cards or digital products (if applicable).

3. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.

  • The refund will be issued using the original payment method whenever possible.

  • If Cash on Delivery (COD) was used, refunds may be sent via bank transfer or another agreed payment method.

4. Exchange Policy

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrectly shipped

If you need an exchange, please contact our customer support with your order number and clear photos of the product.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the mistake was made by our store.

  • If the wrong or damaged item was sent by us, we will cover the return shipping cost.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Order Number

  • Photos of the product

  • Photos of the package

  • A brief description of the issue

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving the order if it meets our return conditions.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.

  • Contact your payment provider.

  • Contact your bank, as processing times may vary.

If you still have not received your refund, please contact our customer support.

9. Contact Us

For any questions regarding returns or refunds, please contact us through our store's customer support page or email.

By placing an order with our store, you agree to this Return & Refund Policy.